You may return your purchase within 14 days of delivery. Depending on your country, you may also be able to request an exchange or choose store credit as your refund option through our Returns Portal.

Items must be unworn, unwashed and returned in their original condition, with all tags and original packaging included. Please keep your proof of shipment and tracking details until your return has been processed.

Return shipping costs, customs duties and import taxes are the customer’s responsibility, unless stated otherwise during the return process. 

The following items are not eligible for return, refund or exchange:

• Underwear and socks
• Perfumes without the original seal intact
• Final Sale items
• Items returned outside the 14-day period
• Worn, washed, damaged or altered items

Bundles and multipacks must be returned as a complete set. Promotional items from 1+1 or 2+1 offers must also be returned together and free items are not eligible for a separate refund.

Return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier. For international returns, any customs duties, import taxes or related charges are the responsibility of the sender.

If you selected Fast & Insured Shipping at checkout, this service fee is non refundable.

We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.

Return costs are non refundable.

We currently offer direct exchanges for orders shipped to the Netherlands, Belgium and Germany. If your order is eligible, you can select an exchange directly in our return portal.

For orders shipped to other countries, direct exchanges are not available at this time. If you would like a different size or item, please return your order for a refund and place a new order separately.

• The following items cannot be returned:
• Underwear, including socks
• Fragrances without the original sealed packaging
• Final Sale items
• Items returned after the 14 day return period

Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.

Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.

Once your return has been received and approved at our warehouse, your refund will be processed within 10 business days.

Refunds are issued to the original payment method.

Depending on your payment provider, it may take up to 3 business days for the amount to appear in your account.

You will receive an email confirmation once your refund has been completed.

If you receive a damaged or faulty item, please register your return request through our Returns Portal within 48 hours of delivery.

When submitting your request, please include a brief description of the issue and upload clear photographs showing the damage or fault. Our Customer Care team will review your request within 24 hours and contact you with the next steps or a suitable resolution.